The Primary Care Operations Playbook
Governance Foundations — the operational blueprint for access, revenue and workforce
What readers say
Excerpts from customer reviews on the book's Amazon listing, reproduced with attribution.
“It's clear the author draws on extensive operational leadership experience, and that perspective comes through in every chapter. A resource worth keeping on your desk—not just reading once.”
“A truly foundational book, a must read for anyone involved in Primary Care, looking forward to implementing some of these models.”
What this book is
Governance Foundations — the operational blueprint for access, revenue and workforce.
Health system COOs, medical group executives, FQHC leadership and anyone accountable for how a primary care operation actually runs.
Who it is for
Health system COOs, medical group executives, FQHC leadership and anyone accountable for how a primary care operation actually runs.
The frameworks it introduces
- Template governance
- Phase model
- TCOC cascade
- Work-based staffing
- Capacity and access scorecard
What ships with it
The companion toolkit turns the frameworks into working instruments — spreadsheets with live formulas, protocols you can put a name against, and audit rubrics that survive a committee.
Print specification
246 pages, 6 × 9 in paperback. Spine 0.554 in.
Published under the Healthcare AI Institute editorial standard.
Written and reviewed against the standard by a physician-executive whose career spans three national healthcare systems. Last reviewed on 2026-07-30.
Written from operational experience across three national healthcare systems. Every quantitative claim carries a dated source; case studies are labelled composites.
The Institute accepts no vendor sponsorship, holds no vendor equity and takes no referral fees.