AI for Patient Experience & Engagement
Beyond CSAT — the techniques that move loyalty and clinical engagement
What this book is
Beyond CSAT — the techniques that move loyalty and clinical engagement.
Chief experience officers, patient access leaders and ambulatory operations.
Who it is for
Chief experience officers, patient access leaders and ambulatory operations.
The frameworks it introduces
- Experience instrumentation model
What ships with it
The companion toolkit turns the frameworks into working instruments — spreadsheets with live formulas, protocols you can put a name against, and audit rubrics that survive a committee.
Print specification
116 pages, 6 × 9 in paperback. Spine 0.2612 in.
Published under the Healthcare AI Institute editorial standard.
Written and reviewed against the standard by a physician-executive whose career spans three national healthcare systems. Last reviewed on 2026-07-30.
Written from operational experience across three national healthcare systems. Every quantitative claim carries a dated source; case studies are labelled composites.
The Institute accepts no vendor sponsorship, holds no vendor equity and takes no referral fees.